Effective date: __May 2022


Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery. Elegance by focus will not be responsible for any misplaced or unclaimed parcels by the courier company.

Delivery Time

Orders can take up to 7-14 days to be processed and shipped. Orders will arrive within 4 to 7 business days after processing normally.

If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.

We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.

Courier Service

Elegance by Focus uses the following carrier to ship orders:

  • USPS, 
  • Any Third Party engaged by Elegance By Focus for the fulfillment of services

Where We Ship

We currently ship directly within the United States. 

Delivery Fee

  • All Customers are required to pay the delivery/shipping fee for any orders they place.
  • We may offer free delivery on certain products and shall mention at the time of checkout.
  • Domestic priority shipping through USPS shall cost an extra $10 USD.



We only accept Returns/Refunds requests on the robe and slippers and do not accept requests on any other products due to their nature.

Please return your product after contacting Elegance by Focus at info@elegancebyfocus.co within 14 days and contact us within 3 days from the date of receiving the order .Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. Elegance by focus will provide you the Return address by sending you an email upon your request.

Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Elegance by focus will not be held responsible for packages not received by us that were returned without a tracking number.

We reserve the right to accept or reject a return and refund request at sole discretion. We do not accept requests in the following circumstances:

  • Return/Refund request is made after 3 days from the date of receiving the product.
  • Product is used and damaged by the Customer
  • Incomplete product or partial order
  • Fraudulent Return/Refund request


For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on info@elegancebyfocus.co

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